1. Marina opens the catalog, reads profiles and picks a therapist who works with couples.
2. In the calendar she sees free slots already in her own time zone, even though the therapist works on Moscow time.
3. Marina clicks a convenient slot. The system creates a booking with the status “awaiting payment” and checks that the therapist is connected to YooKassa and can receive money.
4. Marina lands on the YooKassa payment page and pays, optionally through the Faster Payments System with a bank of her choice.
5. The money is charged at once. YooKassa reports a successful payment, the booking is confirmed, the slot disappears from the calendar, and Marina and the therapist receive emails.
6. At that moment the payment splits: 75% goes to the therapist, 25% to the platform. A record for accounting lands in the payment log.
7. In Marina’s area a session card appears with a Zoom link and materials from the therapist.
8. An hour before the start both get a reminder.
9. If Marina’s plans change more than 12 hours before the session, she clicks “Cancel” and gets a full refund with no fee. The refund is deducted proportionally from the platform’s and the therapist’s accounts automatically.

Every therapist has a public page with a description, photo, approach and session price. The therapist edits the profile in their area, and changes appear in the catalog at once.

The therapist sets their time zone, session length and a “cool-down” pause between clients. They can block specific dates or create a template such as “every Monday 10:00–13:00 is busy”. The system builds the grid of free slots itself, taking zones, blocks and already paid bookings into account. Double booking of a single slot is impossible.

YooKassa’s “Safe Deal” is connected. A therapist registers in YooKassa as self-employed or a sole proprietor and enters their recipient ID in the area. With every payment the platform tells YooKassa what share to send to the therapist and what to keep. The money immediately goes to two accounts, and the administrator does not have to transfer anything by hand. If no ID is entered, the system will not create a payment and shows a clear error.

- Plans changed or the client cancels more than 12 hours ahead: a full refund with no fee, automatically.
- The client cancels less than 12 hours ahead: no refund, since the specialist’s time was reserved.
- The therapist cancels the session: the client always gets a full refund and an email.

The refund is also split: YooKassa deducts it proportionally from the platform and the therapist.

Registration takes three steps: description, photo, a Telegram contact and the YooKassa recipient ID. After that the account waits for moderation. When the administrator approves the profile, the therapist receives an email and appears in the catalog. In the area they see their sessions, add a Zoom link and upload materials for the client (PDF, DOC, PNG, JPG up to 10 MB).

A separate admin area was not needed. SeaTable holds a registry of therapists where one status field moves a profile from “under moderation” to “approved”. The payment log is there too: total amount, platform share, therapist payout, transaction ID and split status. That is enough for audit and financial reporting.

Emails are sent through Sendpulse: a new booking (to the therapist), a confirmation (to the client), a cancellation and a reminder an hour before the session to both.